A 99.9% Server Uptime
The major advantage of developing your very own hosting system is that you do not have to worry about compatibility – you design a particular set of software applications in such a way as to work with a given set of hardware parts. The end result is something a whole lot more steady and reliable, because there are less potential risks of failure. We have built our cloud hosting platform atop tried and tested hardware components coupled with a significantly tweaked version of SELinux so as to create a really riskless home for all your web sites.
That is why, with each of our hosting packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on world–class hardware parts furnished by Juniper. And on every router, we have installed a firewall with an advanced algorithm as a way to filter out all dubious requests.
As a result, in all our data center facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to lower all possible risks with our cloud hosting plans and regardless of the fact that we provide first–rate tech support, there are cases when the client is just not happy with what we are offering. Or he has to switch to a more powerful web hosting service, like a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, you will receive a full refund.
24/7 Technical Support
We’ve punctiliously chosen each individual member of our 24x7 support staff to make sure that we can offer the best possible technical support service you can possibly get. Each of our techs has several years of experience working with hosting accounts behind his back, hence they know what they are doing. Moreover, they are at your disposal 24x7 – you will be able to get in touch with them at any moment and they will reply ASAP.
Their average response time is under 20 minutes, whilst with other hosting distributors you need to wait around for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your questions will be answered within an hour.