Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
Every single help request you submit to us will be responded to within maximum 60 min. In case your ticket or email needs additional assistance from a system administrator, we will forward it and leave a note to let you know that your case is being worked on. If you order our Managed Services package, any of the services included there will be carried out at a time that suits you.
An Excellent Client Care Service
- We’ll be online for you 24/7 to respond to any questions that you may have about our Web Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated server. If you also require support handling server administration tasks, you can order our Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.
An Intuitive Help Section
We have provided the Web Control Panel with a detailed knowledge base, which includes elaborate explanations of all its features and functionalities. Moreover, we have created exhaustive video tutorials that will further reveal to you how to perform a particular action or troubleshoot a commonly experienced issue. The educational articles and the video tutorials are readily reachable from each section of the Web Control Panel via the Help and Videos buttons located in the top right corner.