Customer Support Channels
A 1–hour Response Guarantee
Our customer help staff is qualified to swiftly deal with all of our hosting users’ problems and support questions. Through our ticket system, you are able to share your question and a support team member is going to return to you within maximum 1 hour. In fact, practice has demonstrated that the regular resolution period is 20 minutes.
A Top–quality Support Service
Our help support service is supplied by a group of capable professionals that are able to react to your question immediately. You can easily get hold of the tech support crew by launching a tech support ticket from your Web Control Panel or by submitting us an e–mail message. On business days, you can also contact us on the phone or use the live chat service.
An Intuitive Help Section
OneStopNet has included an in depth know–how base into the Control Panel to assist you to get hold of valuable step by step details any time. Each part of the Control Panel features its own contextual guide area offering a variety of how–to articles. We have also organized video tutorials to give you a better idea of exactly how to perform any presented task.