1 hour ticket response
We are committed to giving a rapid and accurate solution to every trouble ticket posted by a client. Our qualified client support team members will examine your issue and will offer you the best option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, the average helpdesk ticket response time has proven to be 20 minutes.
A Top–Notch Client Support Service
Our technical support team representatives possess enormous experience in the hosting business and are practiced enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competence of a support engineer, the tech support ticket will be forwarded to a developer or administrator for further investigation.
A User–Friendly Help Center
To help you get a quick hint on how to use a certain feature, we have implemented a really intuitive Help section in your Web Control Panel. You can browse through a big collection of web hosting account administration articles and website management articles, check out our F.A.Q. section or watch our educational video tutorials.