A ticketing system is the most widespread channel of correspondence that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to fix a problem that requires a certain period of time to investigate or that needs to be forwarded to an admin. Thus, all replies given by either party will be kept in one and the same place in the event that someone else wants to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you will need to log in and out of at least two accounts to do some task or to reach the company’s customer service staff. In case you would like to administer several domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Furthermore, it can take a substantial amount of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket whilst browsing your files or updating different account settings. The ticketing system is being strictly monitored 24-7 by our help desk staff representatives and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get assistance. Unlike some providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for information in regard to any technical or billing issue. Besides, you can see a number of informative articles, which will help you solve the commonest difficulties on your own.