A live chat is one of the channels of communication offered by some hosting suppliers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This way of contact is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything as compared to a phone call with a representative. In addition, when the issue that you have needs some time to be examined and dealt with, you're able to do something else in the meantime instead of just waiting, as you'd have to do if you call. Also, you can use a live chat assistance service totally free as long as you have web access even when your hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You're able to contact us every day, including holidays and weekends, and we can give you more details about the hosting that we supply in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Though for solely tech matters you will have to open a trouble ticket to our tech support team, since such matters need additional time to be taken care of, you can still get in touch with us on our live chat for some technical details. For example, we're able to assist you to set up an email address in your email client or troubleshoot numerous problems, saving you plenty of time. Even when our telephone lines are already off for the day, you can speak to a live person.