If you ever have any questions in regard to your hosting plan or if you encounter a problem with your sites, you will have to contact the web hosting company’s tech support team. It may not make any difference how promptly they’ll answer if you have a general enquiry, but an issue like a thwarted script update, for example, may lead to your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. If you offer services or goods online, any outage will harmfully influence your website and you can lose existing or prospective visitors. A lot of web hosting providers, especially resellers, respond to e-mails and tickets within 24 hours, but in the online sphere that’s far too long, since customers will scarcely ever come back to a site that’s not working correctly over long intervals.

One-Hour Response Guarantee in Hosting

Our hosting include a 60-minute response guarantee, which goes to say that no matter what enquiry or complication you may have, we will always be there to lend you a helping hand. In fact, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24/7, even on weekends and national holidays, so you will always obtain swift assistance. We understand precisely how costly time can be, so by the time we reply to your trouble ticket or email, we’ll have looked into the issue and, in case we haven’t discovered a solution, we’ll give you more information about what you have to do on your end, if the circumstances require this. With our support services, you can be sure that there will be someone to lend you a helping hand immediately, irrespective of what time of day or night it is.