One-Hour Response Guarantee in Hosting
Our hosting include a 60-minute response guarantee, which goes to say that no matter what enquiry or complication you may have, we will always be there to lend you a helping hand. In fact, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff members will be at your service 24/7, even on weekends and national holidays, so you will always obtain swift assistance. We understand precisely how costly time can be, so by the time we reply to your trouble ticket or email, we’ll have looked into the issue and, in case we haven’t discovered a solution, we’ll give you more information about what you have to do on your end, if the circumstances require this. With our support services, you can be sure that there will be someone to lend you a helping hand immediately, irrespective of what time of day or night it is.