In the event that you have ever had a hosting account in the past or you have dealt with any other type of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person on the phone instead of exchange support tickets or e-mail messages. In order to learn more about a particular service before you order it or if something small should be made, for example, it is far easier and quicker to do it real-time. When you're given the option to contact representatives over the phone, it's very likely that you're dealing with an actual hosting supplier, not just a reseller. The type of support that you can get on the phone varies between different companies - from standard issues to dedicated technical support. Usually the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are resolved through electronic mail and tickets.
Phone Support in Hosting
Since we have live phone support 14 hours daily, you'll be able to get in touch with us and talk to our customer support agents to get more information about all of the hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to you buying anything. For your convenience, we now have telephone numbers on three different continents and you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you can give us a call about general and billing matters, and even about some technical issues. If the situation is strictly technical or it needs more time to investigate, you should employ our ticketing system, which will enable both you and our tech support team to track the information given by each side.