The presence of the customer and tech support that a hosting company offers can tell you a lot about the services which they offer as well. If you are allowed to use only e-mail messages or tickets, you have most likely found a reseller not the hosting supplier. When this is the case, you'll probably have to wait for a few days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for extra help. If the provider offers various options for communication with fast response time available anytime, they're most likely the top provider, not only a reseller. Which means that you'll receive well-timed assistance and top quality support since they'll have immediate access to the servers where your account is. Whatever the problem - technical or sales, it is always better to get hold of your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Hosting

Our hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions before you make a purchase or you're a current client and you have any kind of question or some difficulty, you are able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical matters or any matters that require extra time to analyze and deal with. In contrast to a number of other web hosting suppliers, our trouble tickets come with a guaranteed maximum response time of just one hour, thus no matter what the issue is, it'll be resolved timely and you will not waste days so as to get something fixed.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have timely support in general, let alone when you operate a whole server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour reply time warranty regardless of the matter. The service is free of charge for all of the problems with the server or the software that was installed by our admins through the setup, so you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual reply time for either rarely exceeds 30 minutes since we have admins available round the clock. If you require general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could take advantage of our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server plan from the billing Control Panel.